Frequently Asked Questions

KIT provides end-to-end technology services for small to mid-sized businesses, including Managed IT support, cybersecurity, project management, network infrastructure, cloud services, web design, software development, and IT consulting. We help businesses modernize operations, improve security, and stay productive with reliable technology.

What industries does KIT specialize in?

We have hands-on experience supporting a wide range of industries, including:

• Construction & engineering firms
• Non-profits & community organizations
• Healthcare clinics & medical offices
• Legal practices
• Real estate & property management
• Local retail, service, and hospitality
• Government-adjacent or liaison organizations
  Our case studies highlight real-world examples of how we’ve improved IT reliability, security, and efficiency across each sector.

Managed IT means KIT proactively monitors, maintains, and supports your technology—everything from computers and servers to networks, cloud systems, and security—so your business stays running without interruptions.

What’s included in your Managed IT plans?

Our plans typically include:

• 24/7 monitoring & alerting
• Device management (computers, servers, mobile, cloud)
• Helpdesk support
• Security patching & updates
• Antivirus/EDR protection
• Backup management
• Network & Wi-Fi support
• Vendor management
• Remote & on-site support

Yes. You can call us for one-off repairs, troubleshooting, or fixes, but most clients eventually move to Managed IT because it’s more predictable, secure, and cost-effective. 

Pricing varies by business size, complexity, and requirements.
We offer scalable, transparent options with no hidden fees.

All new customers start with a $75 consultation to assess needs and provide a custom quote. 

A hands-on discovery session covering:

• Current environment assessment
• Pain points & bottlenecks
• Security posture check
• Network review
• Best-practice recommendations
• A roadmap for improving performance, reliability, and security
  You’ll receive a summary outlining potential next steps.
   

Do you provide consulting without a support contract?

Absolutely. Many clients start with consulting for planning, architecture, purchasing guidance, or to evaluate their current IT provider.

Very easy. We handle the entire transition with minimal disruption—even if your current provider is unresponsive.

Can you audit our existing IT before we switch?

Yes. The $75 consultation is the perfect first step.

What if we don't know what we need?

That’s what we’re here for. We’ll identify your needs, risks, and opportunities during the consultation and provide clear recommendations.

Our team handles everything from small upgrades to full-scale overhauls:

• Office moves or expansions
• Server migrations
• Wi-Fi redesigns
• Cloud transitions
• Software rollouts
• Security hardening
• Network rebuilds
• Data consolidation & storage projects

Do you manage networks and Wi-Fi?

Yes. We design, deploy, monitor, and maintain networks for offices, warehouses, and multi-location businesses.

Do you work with cloud providers?

We support:

• Microsoft 365
• Google Workspace
• Azure
• AWS
• Hybrid environments
   

Can KIT migrate our email or data?

Yes, including:

• Email migrations
• Server-to-cloud transitions
• File server consolidation
• Backup and recovery setup
   

How much does IT project management cost?

Project management services start as low as $55/hour, depending on scope and timeline.
We provide fixed bids when possible to help businesses budget accurately.

We provide:

• Threat detection & response
• Endpoint protection
• Multi-factor authentication
• Email security & phishing protection
• Firewall configuration
• Backup & disaster recovery
• Compliance guidance
• Security audits & hardening
• Employee security awareness training

Yes. We can assist with containment, remediation, recovery, and future prevention planning. 

Yes. We commonly support regulated industries and can guide or implement required controls for compliance. 

Yes. We design professional, modern websites tailored to small businesses.
Our services include:

• Full site builds
• Redesigns
•  Hosting & maintenance
• SEO optimization
• Content structure
• Branding/UI

We do. We support Shopify, WooCommerce, and custom-built storefronts. 

Yes. We offer ongoing updates, security monitoring, backups, and technical support for all sites we build—or take over from another provider. 

We build customized solutions including:

• Internal dashboards
• Workflow automation tools
• Customer portals
• System integrations
• Lightweight apps for operations
• Custom tools for construction, documentation, inventory, or scheduling
   

Do you support existing software?

Yes, depending on the technology stack. We can evaluate, maintain, or extend many existing systems.

You can contact us via:

• Email
• Phone
• Our client support portal
• Scheduled consultations
   

What are your response times?

Response times vary based on severity, but we aim for:

• Critical issues: immediate or <1 hour
• High-priority issues: same business day
• General issues: within 24 hours
   

Do you offer emergency support?

Yes. Emergency support is available for both active clients and new customers needing urgent help

Most businesses can be fully onboarded within 1–2 weeks depending on size and complexity. 

 What does onboarding include?

• Environment discovery
• Device & user inventory
• Security implementation
• Backup validation
• Monitoring setup
• Policy deployment
• Introductory team training

No. We offer both contract and month-to-month options depending on service level. 

No. All pricing is explained up front before services begin. 

Yes. We offer bundles for:

• Managed IT + Security
• Web + IT
• Project + Consulting
• Custom business-specific solutions