Professional IT Services that keep your guests happy

A $50 million historic hotel in the heart of a major city. Known for its charm and heritage, the property had fallen behind in the one area modern guests won’t forgive—reliable, high-performance technology.

The hotel faced several critical IT barriers impacting guest satisfaction, security, and revenue:

• Poor wireless coverage throughout the property, especially in guest rooms and event spaces.
   
• No control over guest WiFi usage, making it impossible to manage individual bandwidth, prevent network overload, or create tiered access.
   
• Missed revenue potential from not leveraging anonymized wireless analytics that large data firms purchase.
   
• Outdated infrastructure that made it difficult to support business travelers or bandwidth-heavy events.
   

They needed a modern solution that respected the building’s historic limitations while elevating the guest experience to today’s expectations.

Using our network of 200+ technology partners, KIT designed and deployed a hospitality-focused IT transformation that blended performance, security, and revenue efficiency.

We installed commercial-grade access points optimized for hotels—delivering seamless 99% WiFi coverage, even in thick-walled historic areas.

Instead of a single open WiFi network, KIT implemented a dynamic guest control system that allowed the hotel to:

• Manage individual guest bandwidth limits
   
• Prioritize essential hotel operations
   
• Offer tiered WiFi plans (e.g., Regular vs. Business Class speeds)
   
• Reduce network congestion
   
• Ensure fair distribution of total bandwidth
   

This allowed the hotel to capitalize on its existing bandwidth while offering premium internet options to guests who needed faster speeds for work, streaming, or events.

KIT implemented a compliant data scrub pipeline that anonymizes wireless metadata so it can be sold to large analytics and advertising firms—creating a new, low-effort revenue stream.

Our cloud and AI-connected tools gave hotel management and IT staff real-time insight into:

• WiFi performance
   
• Access point load
   
• Bandwidth per guest
   
• Predictive problem detection
   
• Rapid remote support
   

• 99% property-wide WiFi reliability, improving reviews and return visits
   
• Tiered bandwidth offerings, increasing revenue and guest satisfaction
   
• Secure, segmented networks protecting internal hotel systems
   
• New monthly income from anonymized data insights
   
• Enhanced conference/event experience, attracting more bookings
   
• Scalable, cloud-managed infrastructure ready for future expansions
   

The hotel selected KIT because we deliver:

1. Enterprise-grade wireless and cybersecurity at small-business pricing
    
2. Hospitality-focused solutions that blend modern infrastructure with historic building constraints
    
3. A partner network capable of solving complex coverage and performance challenges
    
4. Forward-thinking strategies that strengthen guest experience and generate new revenue